Phoenix EN-plus B Pellets Bulk from £147.00

This product is currently out of stock

UK produced ENplus B pellets.

Price On Application, please contact us 01384 413 321 or via our online contact form.

Sold in bulk
• 4-7 tonne

Deliveries for above 7 tonnes is Price On Application, for delivery outside of the Zones please call 01384 413321 and select option 1 for a delivered price.

Price includes 5% VAT.

Technical Information:
Parameter: ENplus B
Net CV: Greater than 4.6 Kwh/Kg
Moisture: <10%
Density: Greater than 600 kg/m3
Durability: Greater than 97.5%
Ash Content: <2.0%
Fines: <0.5%
Ash Fusion Temperature: Greater than 1100 Degree C
Nitrogen: Less than 1.0%
Sulphur: Less than 0.05%
Chlorine: Less than 0.03%
Absorbency: n/a
Filtration Steps: 3

FeeFo Feedback

Phoenix Wood Pellets reviews

Feefologo

Feedback for Phoenix Wood Pellets has been compiled from 89 customer reviews

Date Product Score Customer Name Customer Comment

Phoenix EN-Plus A1 Wood Pellets

Service:-
Product:-
Mike Whittingham

Service rating : Delivery of the product was an nteresting experience! The product itself is very dusty and is not completely combined in some bags
Product : Pellets not all combined in the making process hence very dusty


On 16-Nov-2017 the supplier responded:
Mike,
Thanks for the review which will help us in further improving the standard of Product and Service. I believe from the team that you contacted us in August to raise your concerns which we followed through with Pallet Track at the time .My understanding is that Pallet Track were not prepared to offer compensation for the inconvenience caused . We have subsequently changed our pallet design to remove the potential for weight related delivery issues .I can however offer you a 5% discount off your next order .
 Whilst i would rather have not had a poor review it at least answers concerns that we only approach customers for reviews who have had the level of service that we aim to deliver.
Regards
Julian


On 16-Nov-2017 the customer added:
Hi Julian

Thanks for the comment. Your staff's communication has been excellent in getting back to me etc. The delivery company quite frankly was a disgrace I even showed the photos to your staff when they referred to an incline and they agreed it wasn't as described by the pallet delivery company. I even had to get a person off a job to use his own fork lift truck to remove it from the lorry. Some bags burst and some product lost. The product itself is extremely dusty and I.e. Some pellets have fallen apart which is different from the other pellets I have previously bought. This is reflected in the comment, why this has happened I have no idea but it affects every pallet, I have no idea. The review is average and not poor.
Best wishes
Mike

See this exchange on Feefo

Pegasus Horse Bedding

Service:+
Product:+
Marie Batson

Service rating : The sample packsome were good and at the price they were was value for money. Now the prices are too high I can get cheaper.
Product : Good delivery. Pellets a bit expensive.


On 15-Nov-2017 the supplier responded:
Thank you for your review Marie.

I'm glad you are happy with the product!

Whilst you may be able to get cheaper pellets elsewhere, it may be worth asking whether they are UK manufactured and batch tested in house!

Bruno.

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Tim Hughes

Service rating : Great product, great service. The packaging and pallet wrapping has been transformed since our last order and is the best I have seen for wood pellets. The electric pallet truck was a nice touch and very useful for half the pallet at least.
Product : Good pellet. Well packaged. Burns well. Little ash.


On 15-Nov-2017 the supplier responded:
Thank you for your kind words Tim!

All the best from the team here at Phoenix.

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Cherry Matthews

Service rating : The pellets are very good value for money, customer service was second to none and delivery was spot on time with a very polite and helpful driver. I will Definately be using this company again 😊
Product : Good product, good service and prompt helpful delivery
Will Definately be using again


On 15-Nov-2017 the supplier responded:
Thank you for your brilliant feedback Cherry.

We pride ourselves on our customer service so it is lovely to hear that it is appreciated!

Bruno.

Phoenix EN-Plus A1 Wood Pellets

Service:+
Philip Homes

Price and delivery

Phoenix EN-Plus A1 Wood Pellets

Service:+
Product:+
Graham Reed

Service rating : good price and phone support
Product : nice guy in your office!!


On 15-Nov-2017 the supplier responded:
Thank you Graham for your positive feedback.

We love interacting with our customers and offering our support over the phone. I'm glad you value it too!

Bruno.


Pegasus Horse Bedding

Service:++
Product:++
John Catz

Service rating : Phoenix Wood Pellets are very efficient and their "Starter Pack" for which they only charge for delivery is excellent. Based on that, we placed an order for a full pallet which has been used both as horse bedding and cat litter (in a boarding cattery). The pellets are of good quality with minimal dust and are packed in strong bags. Would recommend them.
Product : The pellets are of good quality with minimal dust and are packed in strong bags.

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Iwan Thomas

Service rating : Very good, told me there was a delay in delivery from the start and was here sooner than they said
Product : Burnes very well. And in good sized bags.

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:nyt
Julie Bedford

Value for money and a quality product, I would recommend them and hoping to place another order soon

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Andrew David Wood

Service rating : Good Quality Product, Delivery Arranged to suit my schedule, I had to off load the pellet onto another pallet due to a gravel drive way, but this was expected shame the delivery company doesn't have access to off road pallet trucks to aid domestic delivery. Will be trying the recycled wood pellet in my next order, Happy to support UK manufacturing!
Product : Performed as expected with no problems! Strong bags which haven't broken or split when moving and loading into hopper.

Phoenix EN-Plus A1 Wood Pellets

Service:+
Product:+
Sharon Smith

Service rating : Ordering is easy, the price was the best I could find for bagged pellets. The 15kg bags are a good size to handle and easy to open, a couple had got snagged on the pallet so have to be careful with them. Burning quality of product seems good. Only one issue caused by haulier who sent a massive wagon instead of 7 tes tailgate down our farm track....this was the 3rd party haulier, not Phoenix
Product : Pellets seem fine, well -packaged, convenient 15kg bag size

Phoenix EN-Plus A1 Wood Pellets

Service:-
Product:+
Freddy Alton

Service rating : Delivery warning from driver unrealistic and not as agreed. Two tons of pellets left on roadside! Very unhappy about that.
Pellets a little too dusty in bag.
Product : Good price lots of dust at base of bag


On 16-Nov-2017 the supplier responded:
Freddy,
I am sorry to hear that you have received a poor delivery service . Since launching our bagged product 12 months ago  we have found issues within the wider Pallet delivery networks and are on our third supplier due to the previous organisations not meeting the standards of service that we aim to give to our customers.However safe to say whilst a dramatic improvement on their predecessors Pallet Track still have issues from time to time  and i can only apologise for any inconvenience caused. I can however offer you a 5% discount on your next order , please mention this correspondence at the time of order..
Regards
Julian 

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Linda McNabb

Service rating : I would highly recommend this company ,the customer service was excellent and highly professional.
The pellets where very good value and arrived on time .

I would als like to give special mention to the Account Manager Bruno Maiss who dealt with our order and supplied helpful information. Thank you.
Product : Excellent value, burns well with little ash.

Phoenix EN-Plus A1 Wood Pellets

Service:+
Richarad Renshaw

Good quality pellets, low dust, highly efficient heat output.

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:nyt
James Newman

I took advantage of a promotion they had so got a good deal on the pellets. Very personal service as well so I'm very happy

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Alan Jones

Service rating : Well organised delivery
Product : Great value for your money

Peagasus Horse Bedding

Service:++
Product:++
Richard Causer

Service rating : Good quality horse bedding, equally as good as more expensive brands. Good service with pick up or delivery
Product : High quality absorbent bedding, ideal for wet horses


On 09-Nov-2017 the supplier responded:
Thank you Richard for the kind review of our Pegasus Horse Bedding, we appreciate the feedback regarding the high absorbency 

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:nyt
Jayne Christine Iles

Quick delivery to house, despite awkward gateway for large lorry. Great staff, pleasant and helpful.

Phoenix Heat Logs

Service:++
Product:++
Adrian Brookes

Service rating : Bought some Phoenix heat logs for camping and they saved time, money and valuable space in the car. One log kept the fire pit going all night. Despite it only being a small order I was dealt with in a professional and courteous manner by all staff involved. Spot on!
Product : Brilliant product. Long burning and perfect for camping.


On 11-Aug-2017 the supplier responded:
Thank you for your review of Phoenix' heat logs!

Unfortunately for your family, Phoenix heat logs burn for so long, you'll be keeping them wide awake enduring your 3h encore of Kum ba yah around the camp fire!

Carry on camping!

Bruno. 

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Peter Lindley

Service rating : Well organised company, very friendly, would recommend and use again. Quality product with little dust.
Product : Quality product with little dust


On 09-Aug-2017 the supplier responded:
Hi Peter.

We at Phoenix Wood Pellets pride ourselves on being organised and friendly! I'll let the team know what you thought of our service. Thanks!

Bruno.


On 10-Aug-2017 the supplier responded:
 We aim to make a quality product with as little dust as possible. Thank you for choosing Phoenix Wood Pellets.  Best regards Lou

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
James Worth

Service rating : Excellent customer service at point of phone order. Problems on day of delivery skilful and professionally handeled and concluded.
Product : Great product. Well pacakaged.


On 08-Aug-2017 the supplier responded:
Hi James, thank you for your review on Phoenix ENA Wood Pellets, I'm glad we were able to resolve the problem on the day for you.
We look forward to hearing from you in the future. Paul

Pegasus Horse Bedding

Service:++
Product:++
Barbara Milne

Service rating : Very quick to deliver my trial packs, very pleased with the free pellet rake as well, I will be using them again. Excellent value for money too.
Product : top rate deal, excellent value


On 07-Aug-2017 the supplier responded:
On behalf of Phoenix Wood Pellets, thank you Barbara! 

I'm glad to hear you are pleased with our service.

Bruno.


On 08-Aug-2017 the supplier responded:
Thank you for choosing our Pegasus Horse Bedding trial pack.  We welcome your positive feedback

Pegasus Horse Bedding

Service:++
Product:++
Chandelles Saddlery

Service rating : Amazing service and wow my tenth pallett was FREE can recommend enough
Product : Amazing product easy to use


On 07-Aug-2017 the supplier responded:
Thank you for the kind review.  Here at Phoenix Wood Pellets we like to reward customer loyalty and all our offers and promotions are 100% genuine.  Lou

Pegasus Horse Bedding

Service:++
Product:++
Bronagh McPartland

Service rating : Excellent deal and even got a free fork! Would totally recommend!
Product : Excellent deal and even got a free fork! Would totally recommend!


On 04-Aug-2017 the supplier responded:
Thank you for your your kind words Bronagh! We appreciate the review. Please let your friends know that the free 1/4 pallet of Pegasus Horse Bedding offer runs until September!

Phoenix EN-Plus A1 Wood Pellets Bulk Blown

Service:++
Product:nyt
Paul Williams

Great service
Will buy again


On 04-Aug-2017 the supplier responded:
Thank you for your kind review of our Phoenix Wood Pellets, Lou

Phoenix EN-Plus A1 Wood Pellets Bulk Blown

Service:++
Product:nyt
Bill Thomas

Been a customer jfor ust under a year and would recommend Phoenix to anyone looking for a new pellet supplier.


On 04-Aug-2017 the supplier responded:
Thank you for your lovely review Bill. From all here at Phoenix Wood Pellets 

Peagasus Horse Bedding

Service:++
Product:++
Kim

Service rating : exelent product and first class staff
Product : the best ever product i have ever used


On 04-Aug-2017 the supplier responded:
Thank you for your kind review Kim.  Best regards Lou  at Phoenix Wood Pellets


On 04-Aug-2017 the supplier responded:
Thank you for  your repeated orders of our Pegasus Horse Bedding.  To show our appreciation of our repeat customers you now qualify for our tenth pallet free offer.  Best regards Lou

Phoenix EN-B Bulk Bags

Service:++
Product:++
Simon Wardle

Service rating : Great service, friendly staff and a good price too!
Product : Great quality, readily available.

Phoenix EN-Plus A1 Wood Pellets Bulk Blown

Service:++
Product:++
Cargills lTd

Service rating : Excellent customer service, Phoenix have been really great to work with and very adaptable to our requirements
Product : Great pellets, burn really well and up to spec

Phoenix EN-Plus A1 Wood Pellets 65 x 15kg bags

Service:++
Ellen Taylor

Excellent product. The service from Louisa is always constant and very friendly.


On 04-Aug-2017 the supplier responded:
Hi Ellen, I wish to thank you for your kind review.  I try my best to ensure the customer service here at Phoenix Wood Pellets is as good as I would expect if I was a customer.  Lou

Phoenix EN-Plus A1 Wood Pellets Bulk Blown

Service:++
Product:nyt
Dudley College

Simple ordering process, excellent customer communication


On 04-Aug-2017 the supplier responded:
Thank you very much for your feedback on the customer service here at Phoenix Wood Pellets, looking forward to working with you in the future, Best Regards Paul 

Phoenix EN-Plus A1 Wood Pellets 65 x 15kg bags

Service:++
Product:++
Glyn Jones

Service rating : Easy and friendly people to deal with and extremely helpful
Product : Good clean pellets with minimal dust


On 04-Aug-2017 the supplier responded:
Hi Glyn thank you for your kind review.  Here at Phoenix we pride ourselves on our customer service and try to be as helpful as possible.  Best regards Lou


On 04-Aug-2017 the supplier responded:
Thank you for your review.  We aim for as low dust content as possible in our Phoenix Wood Pellets

Phoenix EN-Plus A1 Wood Pellets 65 x 15kg bags

Service:++
Product:++
Greg Young

Service rating : Great value, friendly people.
Product : Excellent product, great value


On 19-May-2017 the supplier responded:
Thanks Greg
Julian

Phoenix Heat Logs

  • Customer also bought: .... :
  • Panthera Premium Cat Litter
Service:++
Product:++
Sophie Mecham

Service rating : Excellent service, my experience with Phoenix could not have been better, an excellent can-do attitude displayed by their team.

The Phoenix heat logs were an absolute triumph, I did not expect the heat they generated and for how long the logs actually lasted.

The cat litter is excellent value for money, I will never use any other cat litter product again, wood litter is completely odorless!!
Product : Beyond my expectations, I will definitely continue to use this product


On 19-May-2017 the supplier responded:
Thanks for the Feedback Sophie , our partners on the Heat logs will be particularly pleased to hear your comments.
Julian

Phoenix EN-Plus A1 Wood Pellets Bulk Blown

Service:++
Product:nyt
Hawbush School

We starting purchasing our wood pellets from Phoenix a few months ago, and we have been very impressed with their reliable service, competitive prices and efficient customer service.


On 19-May-2017 the supplier responded:
Thanks for the feedback it is always good to hear that we are meeting our service goals. If you can see any way that we could assist in the curriculum please do not hesitate to give us a call.
Julian

Phoenix EN-Plus A1 Wood Pellets Bulk Blown

Service:++
The Geese & Fountain

Very efficient service.


On 19-May-2017 the supplier responded:
Thanks for the feedback if there is anything further we can do to improve the service or product please let us know.
Julian

Phoenix EN-Plus A1 Wood Pellets 65 x 15kg bags

Service:++
Product:++
Robert

Service rating : hi my name is fudge my owners got me this new cat litter and it was excellent it does not smell or has little smell except if I have a number two but I do that on purpose he he
My daddy then digs it in the garden and it helps his roses to grow then I can go and dig them back up but it is an excellent product thank you to the humans who make it for us cats 🐱
Product : Excellent clean product low smell or none at all depends what you feed your cat


On 19-May-2017 the supplier responded:
Hi Fudge,
Glad that our new Cat Litter is meeting with your approval , as they say Dogs have owners , Cats staff!
Julian

Phoenix En-A1 Plus Pellets

Service:-
Product:+
Chirstopher Helliwell

The people I spoke to at Phoenix were very helpful & we'd arranged a smaller vehicle to deliver our order so that it could negotiate our narrow drive. In the event it was a large articulated lorry that materialised so the pallet had to be unloaded at the bottom of our longish drive. His pallet mover could only make it half way up the drive so we had to split the pallet open (in the rain of course) and transport the bags up the rest of the way in the car in a few trips.
The delivery man himself was very helpful . He said that the smaller vehicle should have been used but they don't have enough available. From our point of view it would have been better to wait until the smaller vehicle was available.


On 13-Dec-2016 the supplier responded:
Thank you for the valuable feedback.  I will contact you direct to ensure the issue with the carriers is resolved for future deliveries. We value customer services highly and are sorry for the inconvenience caused on this occasion. Best regards Louisa

Phoenix En-A1 Plus Pellets

Service:++
Product:++
Georgia Hatfull

Great company, very helpful and friendly.


On 13-Dec-2016 the supplier responded:
Good afternoon Georgia. Thank you for the kind review of our Phoenix Wood Pellets. Best regards Louisa  

Phoenix En-A1 Plus Pellets

Service:+
Product:++
Gareth Jones Fortescue

Service rating : Apart from the damage caused during delivery that was not the fault of Phoenix all was good.
Product : Good performing pellet with low ash content.


On 30-Nov-2016 the supplier responded:
Hi Gareth, as per our previous correspondence we appreciate your understanding regarding the carrier issue with  your delivery Lou


On 30-Nov-2016 the supplier responded:
Thank you Gareth, for your positive feedback on our Phoenix Wood Pellets, best regards Louisa

Phoenix En-A1 Plus Pellets

Service:++
Product:nyt
Tim Hughes

Great communication throughout from initial query to follow up call after delivery. Best packaged pallet of pellet bags I have seen yet. Strong bags. Good value for money


On 23-Nov-2016 the supplier responded:
Thank you Tim, We appreciate your feedback regarding the packaging and are pleased you chose Phoenix Wood Pellets for your boiler..  Best regards Lou

Phoenix BSL Pellets

Service:++
Product:+
Peter Abu-Jabir

Service rating : Very friendly sales team on the phone. Quick and easy order and great value product.
Product : Excellent value for money. This is the first time I have tried using recycled pellets in the boiler. Saving at least £50 - £60 a pallet was attractive so I thought I'd give it a go. Been burning these for about ten days now and all appears fine. The only difference I am noticing is the ash tends to 'stick together' in the blast tube so raking out needs to be done at least even other day. First time I left the raking for the usual time period but the ash was stuck inside and I had to take the blast tube out to clean. I wasn't expecting exactly the same product in all fairness and so far I am happy....


On 22-Nov-2016 the supplier responded:
Peter,
Thanks for your feedback , I was particularly interested in your practical view/experience on the use of  EN-B accredited  pellets, within what I assume is a domestic installation. EN-B pellets have tended to be used in larger Commercial & Agricultural boilers , your  decision to try recycled ,accredited wood pellets is one an increasing number of  cost conscious boiler owners are taking plus its a lot "Greener" than using EN-A1! 

Phoenix En-A1 Plus Pellets

Service:++
Product:++
Max Hislop

Service rating : Good service. Delivery on time without fuss.
Product : This is my first purchase of Phoenix Wood Pellets. I'm pleased with the purchase. Good product, competitive price. The pellets have very little dust compared to my previous supplier. From my research these seem to be the best priced UK origin pellets available.


On 21-Nov-2016 the supplier responded:
Thank you Max, we try to ensure a good customer service in addition to  good Phoenix Wood Pellet product. Best regards Lou


On 21-Nov-2016 the supplier responded:
Thanks for the feedback and the comments about dust. We are continually trying to improve our performance in this area. Best Regards  Louisa

Phoenix En-A1 Plus Pellets

Service:++
Product:++
Jerry Monks

Service rating : New to Biomass and this was my second pellet order from different suppliers. Phoenix were quick to acknowledge order, book delivery and deal with query.
Product : Pellets seem very good quality with little dust and burn efficiently. Good strong bags.


On 21-Nov-2016 the supplier responded:
Hi Jerry  Thank you for the review of our Phoenix EN-A1 Wood Pellets. Our customer satisfaction is important to us and we will continue to do our best to supply a good product and offer the best service possible. Kind regards Louisa

Phoenix En-A1 Plus Pellets

Service:++
Product:++
Glyn Jones

fantastic service and very friendly people to deal with and good value


On 23-Nov-2016 the supplier responded:
Thank you Glyn, we try to ensure all our customers receive good customer service when ordering our Phoenix Wood Pellets.  Your comments are appreciated. Louisa

Phoenix En-A1 Plus Pellets

Service:++
Product:++
Anne Birnie

Service rating : Excellent cannot recommend highly enough , very good value for money, delivery on day stated.
Product : Excellent product packaged professionally


On 23-Nov-2016 the supplier responded:
Hi Anne, thank you for the valued feedback.  I have passed on your comments regarding the packaging of our Phoenix Wood Pellets to our Dispatch Manager. Best regards Louisa

Phoenix BSL Pellets

Service:++
Product:++
Andrew Croft

Service rating : outstanding customer care backed up by a superb well made and well packaged product - I will be back
Product : really clean and well made pellet, well packaged too


On 23-Nov-2016 the supplier responded:
Thank you Andrew, we appreciate your feed back regarding our Phoenix Wood Pellets and the packaging.  This helps to ensure we provide the best possible product for future orders.  Best regards Lou

Phoenix BSL Pellets

Service:++
Product:++
Anne Furey

Service rating : Helpful delivery on time and good value for price
Product : Great product burn well and not as much ash as expected


On 23-Nov-2016 the supplier responded:
Hi Anne, thank you for the comments, we are pleased that our Phoenix BSL Recycled  Wood Pellets have exceeded your expectations especially where the low ash content is concerned.  Best regards Lou

Phoenix EN-Plus A1 Wood Pellets 65 x 15kg bags

Service:++
Product:++
Gemma Boddy

Service rating : We have now ordered twice from Pheonix and we are very happy indeed with the service. From placing the order until delivery, Louisa from the customer service team was in touch, advising delivery date and then calling us the day after the delivery to check that everything was ok. Delivery is fast, within 1-2 days, and both times we have ordered, the delivery was well timed and well packed. The quality of the pellets themselves is very good and we will continue to order from Pheonix in the future for sure.
Product : Good quality pellets, exactly what we need for our boiler so that we can qualify for the RHI payments. Coming in the 15kg bags makes it easy to fill up the hopper when required.


On 23-Nov-2016 the supplier responded:
 Hi Gemma, thank you for your comments.  We do strive to improve our customer service on an on going basis. We appreciate you placing follow up orders for our Phoenix Wood Pellets and are glad they meet your requirements. Best regards Louisa

Phoenix EN-Plus A1 Wood Pellets 65 x 15kg bags

Service:+
Product:++
Alan Malik

Service rating : Delivery chaps always struggle with a full pallet. This is a problem we find with all wood pellet deliveries as even when they are getting of the van the pallets are close to toppling.
Product : Great product, works well in our biomass boiler and the 15kg bags are better than the 10kg bags. No blockages or anything so happy


On 20-Oct-2016 the supplier responded:
Thank you for the review.  We value your comments and will be speaking to our carriers to see if we are able to improve the pallet deliveries for future orders.  Best regards Louisa 


On 20-Oct-2016 the supplier responded:
I am glad that you found our Phoenix Wood Pellets a great product and suitable for your needs.  Many thanks for the review Louisa

Phoenix EN-Plus A1 Wood Pellets 65 x 15kg bags

Service:++
Product:++
Derek MacLeod

Service rating : Brilliant communications, rapid delivery and quality pellets. Pretty competitive on price too. Have used a number of different suppliers previously but have been massively impressed with Phoenix / Intervate.
Product : Very good quality pellet. Low dust content which is great compared to some other pellets out there. The 15kg bags are a good size and the bags seem pretty strong.

I did have 3 or 4 burst bags on the pallet, but I've rarely had a delivery from any supplier that hasn't taken a bit of damage in transit.
The pallet itself was well wrapped with a waterproof cover which is handy.

Phoenix EN-Plus A1 Wood Pellets 65 x 15kg bags

Service:++
Product:++
Anne Furey

good service

Phoenix EN-Plus A1 Wood Pellets 65 x 15kg bags

Service:+
Product:++
Rebecca Tilling

Service rating : Excellent support from the initial order to the pre-delivery. The delivery arrived on the day agreed and the product is exactly what I needed. Phoenix made regular phone calls and updates to ensure what could have been a tricky delivery went well. Unfortunately the delivery driver sent by the courier, did not uphold the values of your company.
Product : This is my first delivery from Phoenix after 6 years of using products from other companies. It is an excellent product and perfect for my needs.


On 21-Sep-2016 the supplier responded:
Thank you for your kind review Rebecca.  I also wish to thank you for taking the time to speak to me yesterday re the delivery driver.  This kind of feedback helps us to improve our service at all levels. Best regards  Louisa

Phoenix EN-Plus A1 Wood Pellets 16 x 15kg bags

Service:++
Product:++
Stephen Howell

Service rating : Good service. Emailed to check they could offer a 'named day' delivery service, and they held my order a couple of days before dispatch to ensure the 48hr pallet service would arrive on the day I wanted.
Product : Ordered 2 pallets. Paid a similar price for UK made pellets to the Eastern European brands from other suppliers - good value for lower transport emissions footprint. Pellets were well stacked and wrapped on a good, solid pallet, bags seem good & tough, though with the flat 'pillow case' style corners (like Brites, Woodlets) rather than the folded, squarer corners (like Verdo, FirePower) which I prefer as I find the squarer ones stack a bit better. Dust content in the bags we've used so far seems to be a bit lower than many other brands, just by the look of it. Haven't burned enough yet to know about ash, residue, etc. but with the ENPlusA1 certification, I expect they will be just fine.


On 20-Sep-2016 the supplier responded:
Stephen, thank you  for your review of  Phoenix Wood Pellets. Customer Service is very important to us so your views are helpful in understanding our customers needs. Best regards Louisa

Phoenix Wood Pellets

Service:++
Product:++
Dave Newman

Service rating : We especially like the company attitudes, and the low carbon footprint in having pellets made in the Black Country. Follow up customer service and reminder phone calls are great. The director even visited with the first delivery to ensure all ran to our satisfaction.

Delivery is always as agreed, drivers are brilliant, blown pellets are unloaded at the right speed. Pellet quality is always bang on, the minimal ash content of the A1+ shows this!

Value for money of the bulk deliveries is brilliant. The bagged pellets are a little more expensive than others but those same others let us down whereas Phoenix never have. You get what you pay for!
Product : Have had over thirty tonnes of the ENA1+ pellets now and have always been happy. The delivery quantity is as we ask, from small to large and the cost is very favourable. The pellets are blown over 20m with no problems nor inconvenience. The boilers are very happy with their fuel - we only empty the ash bins twice a year!


On 20-Sep-2016 the supplier responded:
Dave,
Thanks for the review of our Phoenix EN-A1 Wood Pellets,  we will continue to do our best to give you good value and great service.
Regards
Julian

BSL Wood Pellets 65 x 15 kgs bags

Service:++
Product:nyt
Clive Williams

Excellent value, excellent, service will definitely use them again, ,


On 20-Sep-2016 the supplier responded:
Clive,
Thanks for your review of Phoenix Wood Pellets , we are aiming to improve our service further  and your views are helpful in understanding what goes well .
Regards
Julian

Phoenix Fuel Pellets

Service:++
Product:nyt
Peter Newman

Phoenix supported our install over 6 months. Invited us to their factory explaining their quality control & meeting their staff giving us great assurance. Delivery was on time & politeness & respect to our hotel staff


On 09-Sep-2016 the supplier responded:
Peter
Thanks for the response and we look forward to hopefully working with you on your next Project
Regards
Julian

Phoenix Wood Pellets

Service:+
Product:+
Keith Brown

Service rating : Delivery was exactly as promised with regard to day and time, though I had a problem with split bags of pellets on each occasion due pallet damage to the packaging. damaged bags result in reject pellets as they become damp This has been addressed to Phoenix so I await the next delivery.
The driver on the second load had difficulty manoeuvring the loaded pallet, not only very heavy, but the std pallet truck was not really up to anything other than a flat yard area, also the load overhung the sides and was lopsided making it unstable to manoeuvre as well.
early days to comment further
recommend to others currently yes if load improvement are made then no hesitation in reccomending
Product : as above the only concern is with the packaging/method and the onsite ability for the load to be handled the driver alone would not be able to do so

Phoenix Wood Pellets

Service:+
Product:+
Richard Watkins

The delivery and service are excellent, have no complaints able to get hold of company when need delivery, product is good.


On 09-Sep-2016 the supplier responded:
Richard,
Thanks for the feedback
Regards
Julian

Phoenix Fuel Pellets

Service:++
Product:++
Lauren Kelly

Service rating : Good pellets at a competitive price
Product : Very good pellets; not dusty like other brands.


On 09-Sep-2016 the supplier responded:
Lauren,
Thanks for the feedback and the comments about dust. We are continually trying to improve our performance in this area.
Regards

Phoenix Fuel Pellets

Service:++
Product:++
Jo Causer

Service rating : Service excellent and good value for money
I would definitely recommend the product
Product : Good value for money and produced locally in the Black Country


On 09-Sep-2016 the supplier responded:
Jo,

Thanks for the feedback and pleased we were able to be of service
Regards
Julian

Phoenix Wood Pellets

Service:++
Eric Dauleu

The company provides a quality product at a competitive price but more importantly a great service. The company is customer focussed, with friendly staff always keen to help.
The other reason for us to use Phoenix wood pellets is that the company has a strong environmental ethos, manufacturing the pellets from well managed UK woodland.


On 09-Sep-2016 the supplier responded:
Eric
Thanks for the response and your feedback
Regards
Julian

Phoenix Wood Pellets

Service:+
Sister Maureen

Contacting the office to order the pellets meant leaving an answer phone message, which is a bit tricky if one is going out soon and won't be back for a few hours. There was no indication on the message from Intervate when they would respond to the answer phone message - eg within the hour, or before the end of the day, etc.
The pellet delivery came when expected - the driver did not phone ahead as requested but that was ok - and the quality of the pellets is excellent.


On 22-Jul-2016 the supplier responded:
Thank you for taking the time  to give us your feedback . We are increasing our sales and customer service  resource in mid August, which will as a small company allow us to give better  phone cover at holiday times. I will speak to Pallet Line to stress the need for a phone ahead. Thanks again.
Regards
Julian

Phoenix Wood Pellets

Service:++
Chris Smith

Delivery time and driver very good


On 22-Jul-2016 the supplier responded:
Thanks for taking the time to respond and give us feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Sam Drummond

very good


On 22-Jul-2016 the supplier responded:
Thanks for taking the time to give us feedback. Hope  all is well with you.
Regards
Julian 

Phoenix Wood Pellets

Service:+
Luis Principe

Good product & delivery just a shame that the price is always increasing from one order to the next.
One can not predict costs due to this factor. Also there should be either large order discount or customer loyalty discount.


On 22-Jul-2016 the supplier responded:
Luis,
Thanks for taking the time to give us feedback . We are about to re-launch our web site (w.c. 1/8/16) and this will include for a range of promotional offers that will hopefully address your comments ahead of, hopefully your next purchase. In the meantime if you would like to discuss pricing please give myself or Catherine a call.
Regards
Julian

Phoenix Wood Pellets

Service:++
Craig Elsmore

Very helpful team the pellets burn well in our boiler and the price is the best i have come across


On 22-Jul-2016 the supplier responded:
Craig,
Thanks for taking the time to give us feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Rob Parker

Very efficient and at a reasonable price.


On 22-Jul-2016 the supplier responded:
Rob,
Thanks for taking the time to give us the feedback. I forgot to tell you I am thinking of switching my allegiance , well for Football anyway.
Regards
Julian

Phoenix Wood Pellets

Service:++
Andrew Caton

excellent service, order and delivery arranged with zero fuss.
the product is definitely value for money and I shall be reordering in the near future


On 22-Jul-2016 the supplier responded:
Andrew,
Thanks for taking the time to give us the feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Carole Stevenson

Quality of pellets very good. Delivery service excellent, driver very professional and courteous. Price good value for money. Like dealing with the people as they are very personable.


On 22-Jul-2016 the supplier responded:
Carole,
Thanks for taking the time to give us the feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Peter Walker

very helpfull and excellent delivery


On 20-Jul-2016 the supplier responded:
Peter,
Thanks for taking the time to gives us some feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Alan Williamson

Very good service all round


On 20-Jul-2016 the supplier responded:
Alan,
Thanks for taking the time to gives us your feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Simon Turner

Phoenix offer a speedy and reliable service so that you know that when you order the product will arrive when you expect it. The pellets themselves are excellent quality.


On 20-Jul-2016 the supplier responded:
Simon,
Thanks for taking the time to gives us your feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Chris Mayman

Very good communication
Quick delivery
Quality product
Good price
Will use again


On 20-Jul-2016 the supplier responded:
Chris,
Thanks for taking the time to gives us your feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Peter Lindley

Value for money, good service and quick delivery, very little dust with the pellets, would recommend.


On 20-Jul-2016 the supplier responded:
Peter,
Thanks for taking the time to gives us your feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Nigel Misselbrook

Easy to order and prompt delivery


On 20-Jul-2016 the supplier responded:
Nigel,
Thanks for taking the time to gives us your feedback. Regards
Julian

Phoenix Wood Pellets

Service:++
William Graham

Good service and excellent value for money.


On 20-Jul-2016 the supplier responded:
William,
Thanks for taking the time to gives us your feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Liz Bourne

Phone was answered at 7.30am, I needed an urgent delivery of pellets as we were unaware that the hopper was empty. By 12pm that day our hopper was filled cleanly and professionally in spite of the fact that I could not attend the property and had to get the barman to show them the filler. Much cheaper than our normal supplier, and not only that but the manner in which the whole thing was dealt with was courteous, good-humoured and ultimately helpful. We will without doubt be using Phoenix as our normal supplier. The burn has been as efficient as our old supplier, and although I am by no means au fait with the internal workings, we have not been called out to empty the ash tray etc.


On 20-Jul-2016 the supplier responded:
Liz,
Thanks for taking the time to gives us your feedback.
We will try our best to match this level of response next time . I wouldn't like to promise a 4 hr response every time !
Regards
Julian

Phoenix Wood Pellets

Service:+
Andrew Brough

The pellets seem ok but are rather dusty with a lot of fines in.
I have noticed they seem to burn a little quicker than other pellets. This may be down to the way they are dried if they are dried using a heater then some of the energy may be burnt off already ??


On 20-Jul-2016 the supplier responded:
Andrew,
Thanks for taking the time to gives us some feedback. Will take a look at the production records of the 2 bags in question.
Regards
Julian

Phoenix Wood Pellets

Service:++
Jerry Mahony

I dealt with the owner of the business who went out of his way to contact me on a weekend to ensure that I was happy with service. I will use them again


On 20-Jul-2016 the supplier responded:
Jerry,
Thanks for taking the time to gives us some feedback.
Regards
Julian

Phoenix Wood Pellets

Service:+
Carole Garner

Easy to order. Fast delivery and value for money.
Knowledgeable and helpful staff. Would recommend.


On 20-Jul-2016 the supplier responded:
Carol,
Thanks for taking the time to gives us some feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Gemma Boddy

Me and my partner are new to biomass and wood pellets. From when I first contacted Julian for a bit of information and advice the service was great. Delivery arrived exactly when it was planned for and in good condition. We'll definitely be buying from Pheonix in the future.


On 20-Jul-2016 the supplier responded:
Gemma,
Thanks for taking the time to gives us some feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Chris Ridgway

The pellets from Phoenix are of good quality and this is noticed when the boilers are serviced and are not choked up,they provide a consistent supply and reliable service.


On 20-Jul-2016 the supplier responded:
Chris,
Thanks for taking the time to gives us some feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Derek MacLeod

The service was brilliant. I requested special delivery instructions and promptly received an email to tell me they would note my instructions.
Delivery was made on the day they stated.
The pellets aren't the cheapest out there but are currently priced quite competitively. I will definitely use them again.


On 20-Jul-2016 the supplier responded:
Derek,
Thanks for taking the time to feedback and for persevering with the IT on the Promo code.
Regards
Julian

Phoenix Wood Pellets

Service:++
Gordon Morton

Excellent communication, very prompt delivery. The pellets are very high quality and I am pleased with the strong robust polythene bags in which they are packaged. Overall, I am very impressed with the company and the way in which they conduct business, I would buy from them again.


On 20-Jul-2016 the supplier responded:
Gordon,
Thanks for taking the time to gives us some feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Chris/Nora Davies

Excellent service and good value the pellets are second to none


On 20-Jul-2016 the supplier responded:
Chris/Nora,
Thanks for taking the time to gives us some feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Mark Kyle

Excellent service. Good quality product & delivery


On 20-Jul-2016 the supplier responded:
Mark,
Thanks for taking the time to gives us some feedback.
Regards
Julian

Phoenix Wood Pellets

Service:++
Simon Wall

Nothing is too much trouble even when our customers don't give us any warning, Julian is great to work with and helpful above and beyond the norm, value for money is really evident when you take customer service into account.
There are cheaper people on the market but usually they are not accredited or the pellets are not crisp and shiny and usually dusty. Any price reduction helps our end as the payback time decreases which entices more customers into burning pellets as a fuel


On 19-Jul-2016 the supplier responded:
Simon,
Thanks for your feedback , give me a call about our "Rewards Programme" , where we offer volume based discounts that will hopefully allow both of us to grow our business.
Julian


On 20-Jul-2016 the supplier responded:
Simon,
Thanks for taking the time to give us Feedback. We will continue to work to give you a competitive product to work with.
Regards
Julian.

Phoenix Wood Pellets

Service:++
Kitty Battams

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Bulk Delivery Zones

Zone 1: Black Country & Birmingham , Staffs, Warwickshire, West Mercia.
Zone 2: Leicestershire, Cheshire, Nottinghamshire, Derbyshire, Wales, Gloucestershire, Oxfordshire, Northamptonshire.
Zone 3: England and Wales excluding Zones 1 & 2. Subject to a 10 day service response.

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