Phoenix Heat Logs £246.75

This product is currently out of stock
Base price £246.75
Base price for variant £246.75
Sales price £246.75
Sales price without tax £246.75
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Phoenix Biomass are pleased to offer Heat Logs produced from Virgin timber by R.T. Crawford in Co Fermanagh.

Product Option
Delivery Zone - Pallets
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Heat Logs are an excellent source of environmentally efficient fuel. The logs are blocks of sawdust produced under high pressure (with no binding agent) that can be used as a solid fuel for burners, open fires and heating systems. In relation to their volume Heat Logs offer a high energy value and allow efficient heating.

Manufactured from sustainably sourced Virgin timber.

Heat Logs offer the following benefits:

• Suitable for all types of solid fuel appliances and open fireplaces
• 100% Virgin Woodchip and Sawdust
• Environmentally friendly - CO2 Neutral
• Very low ash - Approx 1%
• High heating value (= 4800 kcal +/-)
• Clean to handle and burn

Price includes V.A.T. at 5%.

For delivery outside of the Zones please call 01384 413321 and select option 1 for a delivered price.

FeeFo Feedback

Phoenix Wood Pellets reviews

Feefologo

Feedback for Phoenix Wood Pellets has been compiled from 25 customer reviews

Date Product Score Customer Name Customer Comment

Phoenix EN-Plus A1 Wood Pellets

Service:-
Product:-
Mike Whittingham

Service rating : Delivery of the product was an nteresting experience! The product itself is very dusty and is not completely combined in some bags
Product : Pellets not all combined in the making process hence very dusty


On 16-Nov-2017 the supplier responded:
Mike,
Thanks for the review which will help us in further improving the standard of Product and Service. I believe from the team that you contacted us in August to raise your concerns which we followed through with Pallet Track at the time .My understanding is that Pallet Track were not prepared to offer compensation for the inconvenience caused . We have subsequently changed our pallet design to remove the potential for weight related delivery issues .I can however offer you a 5% discount off your next order .
 Whilst i would rather have not had a poor review it at least answers concerns that we only approach customers for reviews who have had the level of service that we aim to deliver.
Regards
Julian


On 16-Nov-2017 the customer added:
Hi Julian

Thanks for the comment. Your staff's communication has been excellent in getting back to me etc. The delivery company quite frankly was a disgrace I even showed the photos to your staff when they referred to an incline and they agreed it wasn't as described by the pallet delivery company. I even had to get a person off a job to use his own fork lift truck to remove it from the lorry. Some bags burst and some product lost. The product itself is extremely dusty and I.e. Some pellets have fallen apart which is different from the other pellets I have previously bought. This is reflected in the comment, why this has happened I have no idea but it affects every pallet, I have no idea. The review is average and not poor.
Best wishes
Mike

See this exchange on Feefo

Pegasus Horse Bedding

Service:+
Product:+
Marie Batson

Service rating : The sample packsome were good and at the price they were was value for money. Now the prices are too high I can get cheaper.
Product : Good delivery. Pellets a bit expensive.


On 15-Nov-2017 the supplier responded:
Thank you for your review Marie.

I'm glad you are happy with the product!

Whilst you may be able to get cheaper pellets elsewhere, it may be worth asking whether they are UK manufactured and batch tested in house!

Bruno.

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Tim Hughes

Service rating : Great product, great service. The packaging and pallet wrapping has been transformed since our last order and is the best I have seen for wood pellets. The electric pallet truck was a nice touch and very useful for half the pallet at least.
Product : Good pellet. Well packaged. Burns well. Little ash.


On 15-Nov-2017 the supplier responded:
Thank you for your kind words Tim!

All the best from the team here at Phoenix.

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Cherry Matthews

Service rating : The pellets are very good value for money, customer service was second to none and delivery was spot on time with a very polite and helpful driver. I will Definately be using this company again 😊
Product : Good product, good service and prompt helpful delivery
Will Definately be using again


On 15-Nov-2017 the supplier responded:
Thank you for your brilliant feedback Cherry.

We pride ourselves on our customer service so it is lovely to hear that it is appreciated!

Bruno.

Phoenix EN-Plus A1 Wood Pellets

  • Customer also bought: .... :
  • Phoenix EN-Plus A1 Wood Pellets
Service:+
Philip Homes

Price and delivery

Phoenix EN-Plus A1 Wood Pellets

Service:+
Product:+
Graham Reed

Service rating : good price and phone support
Product : nice guy in your office!!


On 15-Nov-2017 the supplier responded:
Thank you Graham for your positive feedback.

We love interacting with our customers and offering our support over the phone. I'm glad you value it too!

Bruno.


Pegasus Horse Bedding

Service:++
Product:++
John Catz

Service rating : Phoenix Wood Pellets are very efficient and their "Starter Pack" for which they only charge for delivery is excellent. Based on that, we placed an order for a full pallet which has been used both as horse bedding and cat litter (in a boarding cattery). The pellets are of good quality with minimal dust and are packed in strong bags. Would recommend them.
Product : The pellets are of good quality with minimal dust and are packed in strong bags.

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Iwan Thomas

Service rating : Very good, told me there was a delay in delivery from the start and was here sooner than they said
Product : Burnes very well. And in good sized bags.

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:-
Julie Bedford

Value for money and a quality product, I would recommend them and hoping to place another order soon

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Andrew David Wood

Service rating : Good Quality Product, Delivery Arranged to suit my schedule, I had to off load the pellet onto another pallet due to a gravel drive way, but this was expected shame the delivery company doesn't have access to off road pallet trucks to aid domestic delivery. Will be trying the recycled wood pellet in my next order, Happy to support UK manufacturing!
Product : Performed as expected with no problems! Strong bags which haven't broken or split when moving and loading into hopper.

Phoenix EN-Plus A1 Wood Pellets

Service:+
Product:+
Sharon Smith

Service rating : Ordering is easy, the price was the best I could find for bagged pellets. The 15kg bags are a good size to handle and easy to open, a couple had got snagged on the pallet so have to be careful with them. Burning quality of product seems good. Only one issue caused by haulier who sent a massive wagon instead of 7 tes tailgate down our farm track....this was the 3rd party haulier, not Phoenix
Product : Pellets seem fine, well -packaged, convenient 15kg bag size

Phoenix EN-Plus A1 Wood Pellets

Service:-
Product:+
Freddy Alton

Service rating : Delivery warning from driver unrealistic and not as agreed. Two tons of pellets left on roadside! Very unhappy about that.
Pellets a little too dusty in bag.
Product : Good price lots of dust at base of bag


On 16-Nov-2017 the supplier responded:
Freddy,
I am sorry to hear that you have received a poor delivery service . Since launching our bagged product 12 months ago  we have found issues within the wider Pallet delivery networks and are on our third supplier due to the previous organisations not meeting the standards of service that we aim to give to our customers.However safe to say whilst a dramatic improvement on their predecessors Pallet Track still have issues from time to time  and i can only apologise for any inconvenience caused. I can however offer you a 5% discount on your next order , please mention this correspondence at the time of order..
Regards
Julian 

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Linda McNabb

Service rating : I would highly recommend this company ,the customer service was excellent and highly professional.
The pellets where very good value and arrived on time .

I would als like to give special mention to the Account Manager Bruno Maiss who dealt with our order and supplied helpful information. Thank you.
Product : Excellent value, burns well with little ash.

Phoenix EN-Plus A1 Wood Pellets

  • Customer also bought: .... :
  • Phoenix EN-Plus A1 Wood Pellets
Service:+
Richarad Renshaw

Good quality pellets, low dust, highly efficient heat output.

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:-
James Newman

I took advantage of a promotion they had so got a good deal on the pellets. Very personal service as well so I'm very happy

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Alan Jones

Service rating : Well organised delivery
Product : Great value for your money

Peagasus Horse Bedding

Service:++
Product:++
Richard Causer

Service rating : Good quality horse bedding, equally as good as more expensive brands. Good service with pick up or delivery
Product : High quality absorbent bedding, ideal for wet horses


On 09-Nov-2017 the supplier responded:
Thank you Richard for the kind review of our Pegasus Horse Bedding, we appreciate the feedback regarding the high absorbency 

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:-
Jayne Christine Iles

Quick delivery to house, despite awkward gateway for large lorry. Great staff, pleasant and helpful.

Phoenix Heat Logs

Service:++
Product:++
Adrian Brookes

Service rating : Bought some Phoenix heat logs for camping and they saved time, money and valuable space in the car. One log kept the fire pit going all night. Despite it only being a small order I was dealt with in a professional and courteous manner by all staff involved. Spot on!
Product : Brilliant product. Long burning and perfect for camping.


On 11-Aug-2017 the supplier responded:
Thank you for your review of Phoenix' heat logs!

Unfortunately for your family, Phoenix heat logs burn for so long, you'll be keeping them wide awake enduring your 3h encore of Kum ba yah around the camp fire!

Carry on camping!

Bruno. 

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
Peter Lindley

Service rating : Well organised company, very friendly, would recommend and use again. Quality product with little dust.
Product : Quality product with little dust


On 09-Aug-2017 the supplier responded:
Hi Peter.

We at Phoenix Wood Pellets pride ourselves on being organised and friendly! I'll let the team know what you thought of our service. Thanks!

Bruno.


On 10-Aug-2017 the supplier responded:
 We aim to make a quality product with as little dust as possible. Thank you for choosing Phoenix Wood Pellets.  Best regards Lou

Phoenix EN-Plus A1 Wood Pellets

Service:++
Product:++
James Worth

Service rating : Excellent customer service at point of phone order. Problems on day of delivery skilful and professionally handeled and concluded.
Product : Great product. Well pacakaged.


On 08-Aug-2017 the supplier responded:
Hi James, thank you for your review on Phoenix ENA Wood Pellets, I'm glad we were able to resolve the problem on the day for you.
We look forward to hearing from you in the future. Paul

Pegasus Horse Bedding

Service:++
Product:++
Barbara Milne

Service rating : Very quick to deliver my trial packs, very pleased with the free pellet rake as well, I will be using them again. Excellent value for money too.
Product : top rate deal, excellent value


On 07-Aug-2017 the supplier responded:
On behalf of Phoenix Wood Pellets, thank you Barbara! 

I'm glad to hear you are pleased with our service.

Bruno.


On 08-Aug-2017 the supplier responded:
Thank you for choosing our Pegasus Horse Bedding trial pack.  We welcome your positive feedback

Pegasus Horse Bedding

Service:++
Product:++
Chandelles Saddlery

Service rating : Amazing service and wow my tenth pallett was FREE can recommend enough
Product : Amazing product easy to use


On 07-Aug-2017 the supplier responded:
Thank you for the kind review.  Here at Phoenix Wood Pellets we like to reward customer loyalty and all our offers and promotions are 100% genuine.  Lou

Pegasus Horse Bedding

Service:++
Product:++
Bronagh McPartland

Service rating : Excellent deal and even got a free fork! Would totally recommend!
Product : Excellent deal and even got a free fork! Would totally recommend!


On 04-Aug-2017 the supplier responded:
Thank you for your your kind words Bronagh! We appreciate the review. Please let your friends know that the free 1/4 pallet of Pegasus Horse Bedding offer runs until September!

Phoenix EN-Plus A1 Wood Pellets Bulk Blown

Service:++
Product:-
Paul Williams

Great service
Will buy again


On 04-Aug-2017 the supplier responded:
Thank you for your kind review of our Phoenix Wood Pellets, Lou

Delivery Zones Pallets

Zone 1: Black Country and West Birmingham.
Zone 2: The Midlands
Zone 3: England and Wales (excluding CA,EX,TQ,PL&TR Post Codes).
Zone 4: Scotland & CA,EX,TQ,PL,TR but excluding The Highlands.
Zone 5: Click and Collect

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