Customer Service

October saw us look  at how we can further improve our customer service quality.

Phoenix BSL Launch

Phoenix is proud to announce the launch of our new BSL approved Product, Phoenix BSL.

To celebrate the launch of Phoenix BSL pellets, Phoenix is offering a 5% discount to all customers purchasing this product for the first time until November 30th 2016 , to claim your discount enter Phoenix BSL into the Promo Code option. For every pallet of Phoenix BSL sold during the offer, a tree will also be planted by the Woodland Trust.

Phoenix Partner with R T D Crawford to offer Heat Logs

In partnership with RTD Crawford of County Fermanagh, Phoenix Biomass is pleased to offer its clients a new range of briquette fuel logs.

This competitively priced product is an excellent source of environmentally efficient energy, and can be used as solid fuel for burners, open fires, and heating systems. Phoenix fuel logs are low ash, making them clean to handle and burn, and give out high quantities of heat (4.67 Kw/hr per Kg).

Phoenix BSL gets a makeover

Phoenix are pleased to offer our BSL approved Grade A Pallet Wood pellets now in an eye catching Green bag, as befits their status as the lowest carbon footprint  pellets currently available in the UK.


Click and Collect

Click and Collect is available on the products below

· Phoenix EN-A1 plus 720kg Pallet (48x15kg bags) = £187.50

· Phoenix BSL 720kg Pallet (48x15kg bags) = £149.50
· Phoenix Heat Logs 1,000 kg Pallet (100*10 Kg packs) = £246.75 per pallet
· Pegasus Horse Bedding 720kg Pallet (48x15kg bags) = £180.00
· Single Bag rates P.O.A.

All prices include V.A,T. at 5%. If you are buying for a business please inform us when calling to book your collection slot and we will adjust the V.A.T. charged to reflect the 20% rate.

Click and collect available – Monday to Friday from our site in Cradley Heath (orders must be agreed prior to collecting) Please call 01384 413 321 to book your collection slot