Phoenix aim to give you a good service experience which is underpinned by the following process:

Pre Service Questionnaire to ensure that we understand the particular circumstances of your delivery location.
• Choice of morning or afternoon delivery slots
• “Phone ahead” by the driver, to give you 60 minutes warning of our arrival
Site delivery checks on bulk blown deliveries to give you independent feedback on the maintenance status of your silo
Post delivery customer call back to check that every thing was to your satisfaction
Independent customer service feed back option via FeeFo
Service Promise with no quibble guarantee
• Access to the UK Pellet Council for independent arbitration if we have failed to meet your expectations of our product and service.